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Return Policy

Thank you for shopping at pTechZ . We want you to be completely satisfied with your purchase, and we offer a hassle-free return and exchange policy within 30 days of receiving your order.

  1. Eligibility for Returns

1.1. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

1.2. Certain products such as perishable goods, personalized items, and downloadable software are not eligible for return or exchange unless they are defective or damaged upon arrival.

  1. Initiating a Return or Exchange

2.1. To initiate a return or exchange, please contact our customer service team at [contact email] within 30 days of receiving your order. Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return.

2.2. Our customer service team will guide you through the return process and provide you with a return authorization (RA) number and instructions on how to return the item(s).

  1. Return Shipping

3.1. You are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect due to our error.

3.2. We recommend using a trackable shipping method and retaining proof of postage for your records.

  1. Refunds and Exchanges

4.1. Once we receive your returned item(s) and verify that they meet our return eligibility criteria, we will process your refund or exchange.

4.2. Refunds will be issued to the original payment method used during the purchase. Please allow 3-5 business days for the refund to reflect in your account.

4.3. If you requested an exchange, we will ship the replacement item(s) to you promptly, subject to availability.

  1. Defective or Damaged Items

5.1. If you receive a defective, damaged, or incorrect item, please contact us immediately upon receipt for assistance. We will arrange for a replacement or refund as applicable.

  1. Contact Us

If you have any questions or need further assistance regarding our Return Policy, please contact our customer service team. We are here to help you and ensure a smooth shopping experience at pTechZ .

Thank you for choosing pTechZ . We appreciate your business!